What does ?phone support? imply in the arena of web hosting?
In case you have ever had a shared web hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from personal experience that for some things it is better to consult with a live person on the phone instead of exchange tickets or email messages. If you want to find out more about a particular service before you purchase it or in case something small-scale should be done, for example, it is really much easier and a lot faster to get it done live. If you have the option to get hold of representatives over the phone, it is very likely that you're working with an actual web hosting provider, not just a reseller. The level of support that you will get by phone differs between different providers - from general matters to experienced tech support. Usually the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech matters are managed via e-mail or tickets.
Phone Support in Shared Web Hosting
Since we have live phone support 14 hrs every day, you'll be able to call us and talk with our customer support representatives to find out more about all Linux shared web hosting that we supply and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on three different continents so you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already an existing customer, you can phone us about general and billing matters, or even about some technical ones. If the situation is strictly technical or it requires longer time to handle, you will have to use our ticketing system, that will allow both you and our tech support crew to keep track of the details supplied by either side.