Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a one–hour response warranty for each support ticket or email that you send to the tech support staff. We will swiftly reply to all standard questions and forward the matter to our system administrators in case further assistance is needed. If you make use of our Optional Managed Services package, we’ll complete any of the included server administration services at a time that has been discussed with you preliminary.
A First–Rate Tech Support Service
We’ll be available to you 24–7 to answer any questions that you may have connected to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance handling server management tasks, you can make use of our Optional Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting procedures
An Intuitive Help Area
Each Linux dedicated hosting server is equipped with our free–of–cost Website Control Panel, which boasts a comprehensive knowledge base and a set of how–to video tutorials. Whenever you require help while working with the Website Control Panel, just click the Help or Videos buttons situated in the top right corner.