Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving superior quality support prompt is our high priority, so that we backup each Linux shared web hosting plan with a 1–hour ticket reaction warranty. As you fill in a ticket or drop an e–mail, our user help and support staff will do all they could do to present the most acceptable solution to your situation and to supply you with information quickly.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily write to us 24x7x365 with any problem you have got to do with New York Cheap Hosting’s products and services. We now have techs available on daily basis to deliver help any time required. You could use the ticketing system or post an email whenever you want, alternatively you can pick up the phone or make use of the online chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel offers a broad knowledge base that is incorporated into all parts. In each part, you will find a Help control key that will load for you a group of step–by–step online classes on how to make use of a certain element or complete a selected action. Furthermore, we have produced course video tutorials that will help you get a better idea of the Control Panel’s interface.