Integrated Ticketing System
Find out more on integrated ticketing systems, how they differ from other support options and just what their advantage is.
In case you have bought a web hosting package and you have certain enquiries in regard to a specific feature/function, or in case you’ve chanced upon a certain problem and you require assistance, you should be able to get in touch with the respective help desk support team. All web hosting providers use a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, due to the fact that the very best way to deal with an issue most often is to submit a ticket. This model of communication renders the replies sent by both sides simple to follow and enables the customer care staff representatives to escalate the problem if, for example, a server admin has to get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will have to have no less than 2 separate accounts to touch base with the help desk team and to actually manage the hosting space. Incessantly switching between the accounts might be a nuisance, not to mention the fact that it takes quite a lot of time for the vast majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting isn’t separate from the web hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any moment with only a few clicks, without having to leave your hosting account. The ticketing system includes a quick-search box, so you can find de facto any trouble ticket that you’ve already sent, if you need it. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to deal with a given problem before you actually send a ticket. The response time is no more than sixty minutes, so you can receive prompt assistance at any given moment and in case our tech support team recommends that you do something within your account, you can do it straight away without the need to log out of the Hepsia Control Panel.