24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all of our shared web hosting packages are twenty-four-seven, so you can forget about waiting for a couple of days to get assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email. In case you do have an account, you can open a support ticket on top of the other three ways of communication. You can select the best way to contact us based on what your location is or what hardware you're using. We can easily help you for almost any hosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even then the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server through our company, you are able to contact us at any time using several channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the apps that are pre-installed on the server. To contact us about a technical matter, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you would like to learn more about our web hosting solutions before you order, you can also employ our live chat or you can call one of the local numbers that we have in various countries around the globe. When you're looking for help with third-party software that you cannot deploy or operate effectively, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.