Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Solution Warranty

  • Our customer assistance staff is available day–and–night to attend to all your support tickets. Every single ticket you send out to us is going to be resolved within up to 60 mins. If your problem calls for aid from an admin, we will address the ticket to the technician in charge and will notify you that the issue is being resolved.

  • Top quality support service
  • Top–quality Client Support Service

  • Our technical help staff is going to be online for you 24x7 to to handle all support inquiry tickets that you send to us. We offer tech assistance for the software packages that are pre–configured on your hosting server. These include our custom developed Website Control Panel, the preferred Operating System and the server admin panel (depending on the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • In the Website Control Panel that will come as a gift with the virtual server, you will find an educative Help zone, incorporating everything you should be informed on when monitoring your internet sites and applications. We have added a wide range of how to content articles and video training that display the common site maintenance tasks in an easy–to–understand form.