If you’ve ever got any queries connected with the web hosting service in general or you encounter a problem with your sites, you’ll have to contact the hosting provider’s client support team. It may not matter how swiftly they will answer if you have a generic inquiry, but a problem like a blundered application update, for example, may result in your site becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be inoperative. If you offer goods or services online, any outage will influence your site negatively and you may lose current or prospective visitors. Many hosting providers, especially resellers, respond to e-mails and tickets within twenty four hours, but in the Internet realm that is far too long, as customers will rarely go back to a website that’s not working properly for a lengthy stretch of time.

One-Hour Response Guarantee in Shared Web Hosting

If you are using any of our Linux shared web hosting and you have a query or encounter a certain complication, you can touch base with us 24x7x365 by submitting a support ticket or by sending an email and we’ll make sure that you obtain a response in less than sixty minutes. If the issue can be resolved, we will do it before we reply to you, while if there is something that you need to do on your end, we will give you all the necessary info – what workable solutions to try out, what settings to check, and so on. Usually, you’ll get an answer within maximum thirty minutes, which means that waiting for hours and hours on end or even for more than one day to receive assistance is something out of the question. Our 1-hour response time guarantee applies to any enquiry that you might have – technical, general or billing.