A live chat is a real-time way of communication between a website hosting company's support team and its customers. It's an efficient way to get some information about the website hosting services or have some issue resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the smaller possibility of mistakes at the time you exchange information like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you can do something else while the agent examines the issue in question. What's more, you are able to become a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone costs that you will have to pay when you are calling to a different country.

Live Chat Support in Shared Web Hosting

We provide a live chat assistance service for all Linux shared web hosting that we offer and we are able to help you with almost everything in real time. If you do not have an account with us yet, we are able to provide you with more information about the packages to help you to choose the most appropriate package. In case you are a current client, we will be able to help you with any billing or general issue and even with a number of common technical troubles, for instance an e-mail address installation in a desktop e-mail client. When you cannot phone us for whatever reason or you are in some country where we don't have a local telephone number, our live chat will be the best way to get in touch with us. Needless to say, some issues require additional time to investigate and test, therefore you'll need to open a support ticket to our technicians, still, we're able to save you time and help you with various troubles on the chat.